Still stuck?
Send the run log, the Word file and a screenshot — that’s everything we need to reproduce and fix it.
.ccx.
The Creative Cloud desktop app installs it — accept the “unverified developer” prompt
(expected for internal plugins).UnifiedPluginInstallerAgent.exe /install Dinno-Executor-<version>.ccx.executor-uxp-vue/dist folder from the repository to the machine.manifest.json → with InDesign running, Load.Top to bottom (with Split on, a Chapters step appears in between). Every run also writes a live log file to disk (Settings → Diagnostics), which survives a crash.
Pick the Word .docx — the manuscript exactly as authored, any size
(large files upload in chunks automatically).
Convert into the open document = template mode: respect your open template's preset styles.
Split into chapters = one .indd per chapter (front matter combined or separate),
saved to your output folder as NN-title.indd.
Create InDesign Book (.indb) — collect the chapters into one Book: book-wide contents,
one page-number stream, synchronised styles.
Figures folder (optional) — link the design team's original vector figures instead of the
embedded PNGs. Naming convention, formats and worked examples:
How to use → Link the original .ai figures.
The exact documents the split will create, before anything runs. Check only what you need — a single chapter converts in ~20 seconds, perfect for proofing a change. All / None shortcuts included; file numbering matches the full split.
A per-chapter checklist (pending → converting → saved) with an overall progress bar, plus the live stages: parse → figures → apply → layout → done. Hands off InDesign while it runs. Green = clean; amber = finished with skipped ops (check the log); red = aborted.
Single mode leaves the styled document open; Split mode reports
“N chapters saved to …” and, with Book on, opens the assembled .indb.
“Convert another” resets the wizard — and if a run errors, “Reset & start over”
recovers without reloading the panel.
.ccx, then reinstall (double-click) and restart
InDesign.| Symptom | What it means / what to do |
|---|---|
| “Not reachable — check the target” | The panel can’t see the engine. Settings → Engine: pick Azure (default) or your custom URL, then watch for “Connected · build …”. The engine’s own status: /healthz. |
| Fonts flagged after a convert | The font audit lists exactly which faces were substituted. Install the listed fonts (see Install step 1) and convert again. |
| Run seems stuck | The console logs every operation — note the last line (it names the op) and report it with the log file. Don’t click inside InDesign during a run; the composer needs the app to itself. |
| Convert failed with an error | The message is shown on the Run step. Use “Reset & start over”, try again, and if it repeats, send the log + the Word file via the form. |
| “SAVE ERROR” during Split | A chapter file could not be written. Choose an output folder you can write to (not a synced/locked location) and re-run; the log names the exact file that failed. |
| Panel icon looks generic (not the Dinno mascot) | Icons are read at install/load time. Installed .ccx: reinstall the current version.
UDT: Unload + Load the plugin (Reload alone doesn’t refresh the manifest). |
| Where is my log? | Settings → Diagnostics shows the live log file path (written as you work) and a “Save a copy…” button for attaching to a report. |
No. Dinno is built for messy, real manuscripts — inconsistent styles, floating objects, huge files. Convert it as-is; the engine normalises what it needs.
InDesign 2026 (v21) or newer, Windows or macOS, with the Creative Cloud desktop app for the one-click install.
To the PeopleCert-internal Dinno engine (Azure, EU region) for parsing, and back to your InDesign as a layout plan. Nothing leaves PeopleCert infrastructure.
No — the panel drives InDesign’s composer during the run. Grab a coffee; the full ITIL book takes about five minutes, of which three to six are drawing and vary with InDesign’s own state.
Split is recommended for full books: per-chapter files are smaller, faster and more stable, and the
InDesign Book assembly builds on them — the .indb is written next to the chapter files,
with ordered contents and book-wide page numbering (roman front matter, then one arabic stream across
chapters). Single-document mode remains the default for quick checks and small documents.
Front-matter composition (cover, welcome, acknowledgements), chapter-opener art placement, and final polish (margin-icon nudges, flagged table cells). Dinno places the materials; those calls are yours.
Send the run log, the Word file and a screenshot — that’s everything we need to reproduce and fix it.